Delivery Information

Shipping Policy

Thank you for visiting and shopping at Elate Chocolates & Dates. Following are the terms and conditions that constitute our Shipping Policy.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method Estimated delivery time Shipment cost from*
Standard 3-5 business days £3.55
Express 1 Business day £8.50

*PLEASE NOTE: Shipment cost depends on the size and the weight of your order.

Processing Time

All Orders takes up to 2 days to be processed for dispatch.  We process orders by the order received. Large orders might take slightly longer to prepare. If you require your order to be dispatch quicker please contact us, we might able to do so.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Standard Delivery

Deliveries made Monday to Friday. Standard delivery takes 3-5 working days. Please note, courier might sometimes experience delays and Elate are not liable for such delays. If you have any issues, please contact us and we will try our best to help you resolve  your delivery issues.

Next working Day delivery 

Deliveries made Monday to Friday and orders must be placed by Midday (10.00 am) Monday to Friday for next day delivery.

PLEASE NOTE: Orders placed on Friday will be dispatched on the following Monday.

Large orders for occasions or Gift Tray 

Deliveries for special occasions or gift tray can be arranged within City of London Only.

Pick up arrangements also available for large orders.

Damages

Elate Chocolate & Dates is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the UK.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.